Support

Email

Reach us at support@imgloader.com.

Mailing address

Response times

We aim to reply to support requests within 24–72 hours on business days. We carefully review each message, reproduce issues, and verify fixes before getting back to you — so you receive clear, actionable guidance rather than canned responses. During new feature launches or high‑traffic periods, our queue can be longer, but we triage for severity and prioritize anything that blocks access to your content.

To help us help you faster, please include relevant details (steps to reproduce, links to sample boards/albums/folders, browser and device, and any error messages). We appreciate your patience and are committed to resolving your request thoroughly.

If the issue is platform-specific, tell us which platform you used (Pinterest, Google Photos, DeviantArt), what collection you selected (board/album/folder), whether you were downloading or transferring, and the job ID (if shown).